Refund policy

At Wristelle, we want you to feel confident when selecting jewelry from our collection. If an eligible purchase isn't right for you, our return policy provides a straightforward way to request a return.

30-Day Free Returns

We offer free returns and refunds within 30 days of delivery for eligible purchases.

The return period begins on the date your order is recorded as delivered.

To initiate a return, contact us at:

Email: moneishaiknkoden@hotmail.com
Phone: 805-797-0926

Please provide your order number, the product you wish to return, and a brief explanation of your request.

Return Eligibility

To qualify for a standard return, products should generally:

Be returned within 30 days of delivery.
Be in substantially the same condition as received.
Be free from avoidable scratches, damage, or excessive signs of wear.
Not have been intentionally altered or modified.
Include applicable accessories, sets, or components.
Be accompanied by proof of purchase or identifiable order information.

Customers may reasonably inspect products after delivery. However, merchandise showing substantial use, deliberate damage, alteration, or improper handling may not qualify for a standard return except where applicable law provides otherwise.

Bracelet Sets

If a product was purchased and sold as a multi-piece bracelet set, all components of that set should generally be returned together to qualify for a full refund.

Free Return Shipping

Eligible returns requested within the 30-day period qualify for free return arrangements.

Please contact us before shipping any return.

Our customer service team will provide the applicable instructions. Merchandise sent without authorization or to an incorrect location may experience delays.

Damaged, Defective or Incorrect Products

Please inspect your order promptly after delivery.

If you receive merchandise that is damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photographs where appropriate.

After reviewing the circumstances, we will determine an appropriate resolution, which may include a replacement, refund, or another remedy.

Refund Processing

Once an eligible return has been received and reviewed, we will notify you regarding the refund status.

Approved refunds will generally be issued to the original payment method.

Banks, card issuers, and payment providers may require additional processing time after a refund has been issued.

Exchanges

If you would prefer another bracelet or design, please contact us.

Depending on inventory and circumstances, we may recommend returning your original purchase and placing a new order for the preferred item.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests received before fulfillment begins.

If your order has already entered processing or shipment, cancellation may no longer be possible. An eligible return may instead be requested after delivery.

Consumer Rights

Nothing in this policy is intended to restrict statutory rights or remedies available under applicable consumer protection laws.