Refund policy

At Wristelle, customer satisfaction is important to us. We want you to feel confident when purchasing pet enrichment and feeding products from our store. This Return & Refund Policy explains the conditions and procedures applicable to eligible returns and refunds.
1. 30-Day Return Period
Wristelle offers eligible customers a 30-day return period. You may request a return within 30 days after the date on which your order is delivered.
Return requests submitted after the applicable 30-day period may not be eligible for acceptance unless otherwise required by applicable consumer protection laws.
2. Free Eligible Returns
Eligible returns accepted under this policy are offered at no return cost to the customer where our free-return service is available.
Before returning any product, please contact our customer support team at support@Wristelle.store. Our team will review your request and provide the appropriate return instructions.
Products sent back without following the provided return procedure may experience delays in processing.
3. Return Eligibility
Unless the product is defective, damaged, incorrect, or applicable law provides otherwise, returned merchandise should generally be in substantially the same condition in which it was received.
Items should include, where reasonably possible, their original components, accessories, and packaging.
For products that have direct contact with pet food, treats, saliva, or other substances, additional hygiene restrictions may apply to used merchandise where permitted by law. If you are uncertain whether an item qualifies, please contact us before sending it back.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If your item arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.
We may request your order number, photographs of the item, photographs of the packaging, and a brief description of the problem. This information allows our team to investigate the issue and determine an appropriate resolution.
Depending on the circumstances and applicable law, the resolution may include replacement, refund, or another appropriate remedy.
5. Return Request Procedure
To request a return, contact:
Email: support@Wristelle.store
Phone: 805-797-0926
Please provide your name, order number, the product you wish to return, and the reason for the return.
If your return is approved, we will provide instructions explaining the next steps and, where applicable, the appropriate return method.
Please do not send merchandise to an address without first receiving return instructions from Wristelle.
6. Refund Processing
After an eligible returned product has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the transaction. Processing times after issuance depend on your bank, card issuer, payment provider, and other financial institutions involved in the transaction.
Wristelle does not control the additional processing period imposed by third-party financial institutions.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@Wristelle.store.
We will attempt to accommodate cancellation requests when an order has not yet entered fulfillment or shipment. Once fulfillment has begun, cancellation may no longer be possible, in which case you may need to use the applicable return procedure after receiving the order.
8. Exchanges
Availability of direct exchanges may vary. Where a direct exchange cannot be processed, we may ask you to return the eligible original item and place a separate order for your preferred product.
9. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or override mandatory rights or remedies available to consumers under applicable law.
For questions concerning a return or refund, contact us at support@Wristelle.store.