Shipping policy

At Wristelle, we aim to make ordering simple for pet owners wherever they live. This Shipping Policy explains our shipping costs, estimated delivery timeframe, order processing, and responsibilities related to delivery.
1. Free Worldwide Shipping
Wristelle provides free standard shipping worldwide on eligible orders placed through Wristelle.store.
There is no standard shipping charge added to qualifying orders based solely on destination.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
This is an estimated timeframe rather than an absolute guaranteed delivery date.
Actual delivery times may vary according to destination, carrier operations, customs processing, local postal networks, severe weather, public holidays, peak shopping periods, and other circumstances outside our reasonable control.
3. Order Processing
After you submit an order, payment and order information may need to be verified before fulfillment begins.
Customers will receive order information through the contact details provided during checkout where applicable.
During high-volume sales periods or holidays, processing may require additional time.
4. Shipping Destinations
We offer worldwide shipping to destinations that can reasonably be serviced by our available delivery partners.
Certain remote areas, territories, restricted destinations, or locations affected by carrier limitations may not be serviceable. If we cannot reasonably fulfill an order to the provided address, we will contact the customer and provide an appropriate resolution.
5. Accurate Shipping Information
Customers are responsible for providing complete and accurate delivery information during checkout.
Please carefully verify the recipient name, street address, apartment or unit number, city, state or province, postal code, country, telephone number, and other relevant information before submitting an order.
If you notice an error after ordering, contact support@Wristelle.store as soon as possible. Address changes cannot be guaranteed after fulfillment begins.
6. Tracking
Tracking information may be provided when available for the applicable shipping method.
Tracking updates are controlled partly by the relevant carrier, and there may occasionally be delays between physical package movement and the appearance of a new tracking event.
7. Delivery Delays
Although we aim for delivery within the estimated 7–10 day timeframe, delays can occasionally occur.
Possible causes include customs inspections, carrier disruptions, severe weather, transportation interruptions, peak seasonal volume, public holidays, natural disasters, or other circumstances beyond our reasonable control.
If your order appears significantly delayed, contact our customer support team so we can review the available shipment information.
8. Customs and Import Requirements
International shipments may be subject to customs procedures, import restrictions, duties, taxes, or other government requirements depending on the destination country.
Any mandatory obligations will be handled in accordance with applicable law and the information disclosed during the applicable transaction.
9. Lost or Damaged Shipments
If your package arrives damaged or appears to have been lost during transportation, contact support@Wristelle.store with your order information.
We may request photographs, tracking details, delivery information, or other documentation reasonably necessary to investigate the matter.
10. Questions About Shipping
For shipping assistance, contact:
Email: support@Wristelle.store
Phone: 805-797-0926
Address: 6300 Variel Ave, Apt #225, Woodland Hills, CA, United States